Always Loved Never Forgotten-Personalized Photo LED Candle In Memory

 All items offered on Joybondpals are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

• Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
• Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
• International Shipping Charge: Please aware that when you receive your order,  you might be charge for additional fee by your local carrier (which cannot control from seller side) depend on your own country regulations. 

Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

ESTIMATED TIME OF ARRIVAL (Business Days)

Produce Time: 3-7 Business Days.

Express Shipping Time (DHL/Fedex): 6-8 Business Days.

Standard Shipping Time: 7-20 Business Days.

Country

• UK & Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland): 10-15 business days
• US:7-12 business days
• Australia:10-20 business days
• Singapore/Japan:10-15 business days
• Other countries:10-25 business days
  
  

Please Note

1.Other countries shipping time if not listed,pls contact us service
2.The list shipping time for reference only,please check the actual shipping when you place the order
3.If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.

If you have any questions please contact us:

Email: joybondpals@gmail.com

The following reasons are covered by our 30 Days Refund/Replacement Policy,If you are offered a refund or a replacement order,there will be no return the received item.

• Item received is defective/damaged/broken/does not work  
• Item received is different from the description or the product customization infos 
• Lost /missing items 
• Incorrect item as you ordered 

No Refund&Replacement 

The following reasons are NOT support Refund&Replacement Policy:

Request for a refund/replacement is after 30days of product delivery.

Pick the wrong size,product,address,custom information,etc.

Product damaged by misuse,mishanding,or poor maintenance.

Item that have been washed,worn,or damaged resulting from the customer's handing.

Personal Reasons due to change of mind,etc.